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The Human Factor in Quality Assurance

by | Jul 1, 2008 | Articles, Springs Magazine

Virtually everyone in the manufacturing world has been exposed to quality standards. ISO is a popular worldwide standard that Wikipedia defines this way:
The International Organization for Standardization (Organisation internationale de normalisation), widely known as ISO, is an international standard-setting body composed of representatives from various national standards organizations. Founded on February 23, 1947, the organization promulgates world-wide industrial and commercial standards.

The very moment you tell people you will hold them accountable for product quality, you fire an emotional “wake-up call.” You put them on notice that they will be held accountable for their actions.

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